Privacy policy

DriverYatri is the data fiduciary for personal information submitted through driveryatri.com, WhatsApp, phone, and email. This policy should be read with our Terms of service and Cookie policy.

Service areas today: Chandigarh, Mohali, Panchkula, Zirakpur. Privacy questions go to info@driveryatri.com.

Depending on how you use DriverYatri, we may collect:

• Booking details — name, 10-digit mobile number, optional email, city, and plan (hourly, daily, weekly, monthly).
• Contact-form details — the same identifiers plus a topic and message.
• Trip context you choose to share — car model, addresses, schedule, family-tracking preferences, and notes for the driver.
• Support records — calls, WhatsApp chats, and emails with our team, including incident notes if something goes wrong on a trip.
• Website data — pages viewed and device/browser information via PostHog analytics (see Cookies). Theme preference is stored in your browser’s local storage, not as a cookie.

We do not ask for card details on the website. Payment, if any, is arranged after you approve a quote.

We use personal information to:

• call or WhatsApp you about a booking or enquiry (usually within a day);
• send an optional booking confirmation if you shared an email;
• match a verified driver and share what they need for the assignment;
• handle replacements, ratings, and rebooking of a favourite driver;
• support you during a trip and document incidents for insurance claims;
• understand which pages and cities people use, so we can improve the service;
• keep the site secure and prevent abuse of forms.

The lawful bases we rely on include your consent (forms and optional email), performance of a booking, and legitimate interests in running a safe driver service — consistent with the Digital Personal Data Protection Act, 2023.

We share information only as needed:

• Assigned drivers receive your name, phone, locality, schedule, and car type so they can arrive and stay in touch.
• Email delivery — booking and contact messages are sent through our email provider (Resend) to info@driveryatri.com or the inbox we configure for notifications.
• Analytics — PostHog processes website events. Admin pages are excluded from this tracking.
• Hosting and storage — infrastructure providers that host the website, media, and operational records.
• Law and safety — if required by law, or to protect customers, drivers, or the public.

We do not sell personal information or share your number with advertisers.

If analytics is enabled, PostHog records events such as page views and completed booking forms (city and plan only — not your phone number in the event name). This helps us see what people need in the Tricity. See the Cookie policy for how to control this.

Booking and support records are kept for as long as we need them to fulfil a plan, handle replacements, assist with an insurance claim, or meet tax and legal duties, then deleted or anonymised. Website analytics are kept according to our PostHog project settings.

Under the Digital Personal Data Protection Act, 2023 and other applicable law, you may request access to the personal data we hold, a correction, erasure where we no longer need it, or withdrawal of consent for optional contact (for example, marketing we do not currently run).

Email info@driveryatri.com from the address you used, or write to us on WhatsApp from the booking number. We may need to verify it is you. You can also complain to the Data Protection Board of India if you are not satisfied with our response.

We use HTTPS, restrict admin access, and limit who can see booking inboxes. No internet service is perfectly secure. Please do not send copies of Aadhaar, licence, or other ID over public comments or unsecured email unless we specifically ask through a secure channel.

DriverYatri is for adults booking a driver for a family car. We do not knowingly collect personal data from children under 18 as customers. A child may travel as a passenger with a parent or guardian.

We will update this page when our practices change. The “Last updated” date will change. Material changes that affect how we use existing booking data will be communicated where we have a way to reach you.

Privacy requests: info@driveryatri.com · +91 98777 64319 · Contact us